1. Nature of Product and Digital Fulfillment
Stockmexa provides cloud-based Software-as-a-Service (SaaS) and algorithmic trading execution tools. No physical goods, hardware devices, or printed materials are shipped.
2. Instant Electronic Delivery
All product subscriptions and license entitlements are delivered instantaneously and electronically through the internet upon successful payment verification.
- Activation Timeline: Account activation and trading cockpit access are provisioned automatically within 1 to 5 minutes of transaction completion via Razorpay.
- Delivery Method: You will receive an instant on-screen redirection to your activated trading terminal, along with an automated payment confirmation receipt and access credentials sent to your registered email address.
- Broker Connection Setup: Once logged into your terminal, you can immediately begin configuring and linking your 45+ supported Indian broker accounts using your official broker API keys and TOTP credentials.
Since all services are delivered electronically via cloud infrastructure, there are zero shipping charges, packaging fees, or physical transit times applicable to any transaction.
3. Delivery Assistance and Non-Receipt Resolution
In the rare event that your account is not activated immediately following a successful Razorpay debit (e.g., due to temporary bank webhook delays), please contact our emergency fulfillment desk: